Sales and service efficiency
soars with the Axon HVAC app.
Axon boosts the confidence, competence and efficiency of mobile sales and service teams by making parts information, technical content and live access to distributor’s service experts available to them through their smartphones or tablets.
As a distributor, you have the opportunity to self-brand Axon so that dealers recognize your high level of commitment to their success. Intelligent Mobile Support also provides customization of your Axon app by aggregating content from the OEMs you specify, so that technicians have support materials for the specific make of equipment they are servicing right at their fingertips.
Here’s what our distributor customers have told us about the Axon HVAC app:
- They enjoy a 10x ROI, on average, through a reduction in callbacks and improved customer satisfaction and retention.
- Axon’s Hot Pages feature reduces their tech support call volume by as much as 80%.
- They have found that the majority of service technicians’ questions are answered in less than 6 minutes.
This cutting-edge HVAC app provides instant access to essential technical information, including pages often buried in OEM manuals: troubleshooting guides, wiring diagrams, fault codes, etc.
Service technicians have immediate access to your tech support group. Solutions and response times are recorded for peer review and quality assurance purposes.
Communicate directly with contractors through the email and eblast capabilities of this HVAC app. It’s an easy way to stay in touch and disseminate important information and updates.
CEO OF REFRIGERATION SALES CORPORATION
I was WOWed by the customer support and follow-through IMS provided. You went beyond the scope of service I expected, even helping us in other areas of our business.
We’ve seen an increase in high-SEER equipment sales, which I attribute to Sales Builder Pro’s easy-to-understand options format. When you give the customer options, they are less likely to shop around and more willing to sign your proposal.
My team has achieved 5% increases in both average ticket price and same-day close rate with Sales Builder Pro. The accessibility of information, customer engagement in selecting options, and proposal-building feature help us sell more in less time.